ITIL IMPLEMENTATION AND MANAGEMENT
We manage and staff several service and help desks for our Federal clients. We know just how important is to proactively identify and solve problems before they negatively affect service and ultimately your mission. Watershed wants to help you improve your IT services, reduce your IT costs, and boost productivity. These are the outcomes of a successful ITIL implementation. We understand that every client is unique and therefore may want to implement and leverage ITIL differently. Our experience with ITIL can help guide you by providing a tailorable approach that meets your strategic and business needs. At the highest level, our project managers, enterprise architects, and functional experts have experience mapping processes, conducting gap analyses, developing roadmaps, and implementing continual improvement processes. At a more granular level, we have assisted other Federal clients with change, problem, and configuration management initiatives. Leverage Watershed’s experience managing IT operations and services to help you implement and manage your ITIL framework.